Your personal information
The service involves the storage of data about a company or individual. That data can include personal information. “personal information” is information about an identifiable individual, and may include information such as the individual’s name, address, email address and telephone number.
Checkmate™ may collect personal information directly from you when you:
- register to use the service,
- use the service,
- contact the Checkmate™ support team, or
- visit our website.
You can always choose not to provide your personal information to Checkmate™, but it may mean that we are unable to provide you with the service.
Information collected from third parties
Information may be collected about you from third parties (including our third-party affiliates or partner companies and from marketing or advertising companies) who may provide us with such information as a part of their relationship with us. We may combine this information with other information that we hold.
Third-party service providers may be allowed to use technologies including mobile monitoring and tracking technologies in relation to the services. These third-party service providers may collect information sent by your browser or mobile device.
Additional information may be collected about you when you use the services or when we record your telephone conversation(s) with our operations centre.
Checkmate™ may receive personal information from you about others
Through your use of the service, Checkmate™ may also collect information from you about someone else. If You provide Checkmate™ with personal information about someone else, you must ensure that you are authorised to disclose that information to Checkmate™ and that, without Checkmate™ taking any further steps required by applicable data protection or privacy laws, Checkmate™ may collect, use and disclose such information for the purposes described in this policy.
This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Checkmate’s™ identity, and how to contact Checkmate™.
Where requested to do so by Checkmate™, you must also assist Checkmate™ with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.
Information collected about you
Information may be collected about visits to our website and other services usage may be collected from various sources, including to measure the number of visitors to different parts of our website and, for example, to measure the effectiveness of advertising. Information may also be collected via monitoring or recording calls for training and quality control purposes.
Clickstream data and other related information about visits to our Website and use of our related services may be collected. In addition to this, usage and performance data through our website using various platform-specific tracking technologies available to the Website may be collected.
Checkmate™ collects, holds, and uses your personal information for limited purposes
Checkmate™ collects your personal information so that we can provide you with the service and any related services you may request. In doing so, Checkmate™ may use the personal information we have collected from you for purposes related to the services including to:
- verify your identity,
- administer the service,
- notify you of new or changed services offered in relation to the service,
- carry out marketing or training relating to the service,
- assist with the resolution of technical support issues or other issues relating to the Service,
- comply with laws and regulations in applicable jurisdictions, and
- communicate with you.
By using the service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Checkmate™ will only use your personal information for the purposes described in this policy or with your express permission.
Some uses of your personal information may involve the transfer of that information outside New Zealand, to be held and used by our related companies and business partners. You consent to that transfer on the understanding that it will not relieve us of our obligations to you under the Privacy Act.
It is your responsibility to keep your password to the service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change Your password within the service or via the “Forgotten Password” process.
Checkmate™ takes steps to protect your personal information
Checkmate™ is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers and all data transferred between you and the service is encrypted.
What about links to other websites?
Checkmate™ only discloses your personal information in limited circumstances
Checkmate™ will only disclose the personal information you have provided to us to entities outside of Checkmate™ if it is necessary and appropriate to facilitate the provision of the service or to offer products and services to you.
Checkmate™ will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Checkmate™ may be required to disclose your personal information without your consent in order to comply with any court orders or other legal process or investigation, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.
Checkmate™ does not store Your credit card details
Your credit card details are not stored by the service and cannot be accessed by Checkmate™ staff. Your credit card details are encrypted and securely stored by a PCI compliant online payment gateway service to enable Checkmate™ to automatically bill your credit card on a recurring basis.
Email, text and telephone communications
By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number, You consent to receiving emails and/or texts (as the case may be) which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from email communications and/or text communications at any time by clicking the “Unsubscribe” link in any promotional or marketing email or text received.
Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable.
You may update your personal information
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date.
In providing the service, Checkmate™ utilises “cookies”. A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the website.
You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the website.
If you receive email communications, email open and click tracking may be used including cookies, a single-pixel image for tracking and link redirects for tracking clicks, for us to get a better understanding of which email communications are of most interest to you so we can provide you with a better experience by sending relevant and interesting email communications.
We may use “web beacons” (electronic images also known as pixel tags or clear gifs) to recognise a cookie on your computer when you view or act upon a web page, an advertisement that we have placed on a third party web page, or an email or other electronic communication that we have sent.
We may also use local shared objects (“LSO”), sometimes referred to as “flash” cookies. Use of local shared objects can help deter, detect and prevent fraud and support our services.
Specific information may be collected such as your operating system version, unique device identifiers, and mobile network information including phone numbers to associate your device with you.
You can opt-out of any email communications
Checkmate™ sends billing information, product information, service updates and service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the service. Checkmate™ will remove you at your request.
Checkmate™ has a privacy complaints process
If you wish to complain about how we have handled your personal information, please contact us with full details of your complaint and any supporting documentation: by e-mail email@example.com
This policy may be updated from time to time
Checkmate™ reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. Checkmate™ will make every effort to communicate any significant changes to you via email. Your continued use of the service will be deemed acceptance of any amended policy. We recommend you regularly review the policy when you visit the website. If you do not agree with any aspect of the updated policy, you must immediately cease using any of our services.
Last updated: May 2021
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